Return Policy
BatánaRx Return Policy
Returns Window:
We accept returns within 30 days of the delivery date.
Accepted Returns:
Products must be unopened, unused, and in original packaging. To qualify for a refund, items must be in sellable condition and returned with proof of purchase.
Non-Returnable Items:
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Opened or used products
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Final sale items
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Gift cards
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Items returned after 30 days
Return Process:
To initiate a return, email support@batanarx.com with your order number and reason for return. We will provide instructions and the return address.
Customer Responsibilities:
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Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.
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A tracking number is recommended for all returns. We are not responsible for lost return shipments.
Refund Timing:
Once we receive and inspect the return, a refund will be issued to the original payment method within 5–10 business days. Original shipping costs are non-refundable.
Damaged or Incorrect Orders:
Please report damaged or incorrect items to support@batanarx.com within 7 days of delivery, including photos. We will send a replacement or issue a refund.
📍 Contact Information
Email: support@batanarx.com
Address: BeautyDrop Labs – 2403 E 4th ave Tampa, FL 33605
Website: https://batanarx.com